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Warranty and Return Policy



The SPOT Market Webstore terms and conditions may vary from those applied to our products when sold through distributors and other sales channels, as well as other online or written terms, conditions and policies that may be or may have been published elsewhere. The warranty policy below applies to all products sold at the SPOT Market Webstore, and supersedes any other warranty statement. The warranty policy is dependent on the status of equipment purchased (new or refurbished) and its manufacturer (SPOT Imaging or third party).

New Equipment Service Warranty for Products Manufactured by SPOT Imaging/Diagnostic Instruments:
This category includes new SPOT cameras, new microscope to camera adapters, new boom stands and new stereo microscope support bases.

This service warranty supersedes any Diagnostic Instruments Inc. warranties that may be found in instruction sheets, booklets or manuals. Diagnostic Instruments, Inc. warrants to the Original Purchaser that this product will be free of defects in materials and workmanship per the specifications for the particular product that is in effect on the date of manufacture and for a period of two (2) years from the date of invoice. Diagnostic Instruments, Inc. (hereafter referred to as Diagnostic) shall, at its choice, repair or replace, free of charge, any product that upon inspection by Diagnostic, is found to be defective. Abuse, misuse, or improper maintenance and/or repair during the two (2) year warranty period will invalidate this warranty. This warranty does not cover defects caused by ordinary wear and tear.

In no event shall Diagnostic be liable for any consequential, indirect, incidental, or special damages of any nature arising from the sale or use of this product. In no event, and under no circumstance shall Diagnostic be liable to the Original Dealer or to any other individual or entity for any indirect, special, consequential, or incidental losses or damages, including without limitation, lost profits.


EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, DIAGNOSTIC INSTRUMENTS, INC., MAKES NO WARRANTIES OR REPRESENTATIONS TO THE ORIGINAL DEALER OR ORIGINAL PURCHASER, EITHER EXPRESS OR IMPLIED. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE VALIDITY, NON-INFRINGEMENT, OR OWNERSHIP OF ANY PATENTS OR TECHNOLOGY IN OR CONCERNING THIS PRODUCT. DIAGNOSTIC INSTRUMENTS, INC., HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES, GUARANTIES, REPRESENTATIONS, OR CONDITIONS.

To obtain warranty service, you must request an RMA (return material authorization) number and then indicate it on the return shipment before we will accept receipt of the return at our facility. To request an RMA number, please use our RMA request form. The date of purchase, return shipping address, serial number (if applicable) and a complete problem description will be required. Shipping costs, duties, taxes and insurance on returned products to Diagnostic are the responsibility of the customer. When the product is under warranty, return shipping from Diagnostic to the customer is the responsibility of Diagnostic with the following service level: In the contiguous 48 United States of America - 3 day service. All other locations will receive 5-7 day service. Alternate Shipping Methods are available at an extra cost to the customer.

Used and Refurbished/Legacy Model Equipment Service Warranty for Products Manufactured by SPOT Imaging/Diagnostic Instruments:
This category includes used, refurbished and/or legacy SPOT cameras, microscope-to-camera adapters, boom stands and stereo microscope support bases originally manufactured by Diagnostic Instruments.

This Service Warranty supersedes any Diagnostic Instruments Inc. warranties that may be found in instruction sheets, booklets or manuals. Statement of Condition of the Equipment: Used or refurbished equipment is tested to verify that it meets or exceeds the specifications of the equipment at the date of its original manufacture. Additionally, listed equipment will have a description of blemishes on record with Diagnostic Instruments, Inc. (hereafter referred to as Diagnostic) and provided to the customer prior to purchase. Note: the described blemishes are not grounds for a warranty return. Diagnostic warrants to the Original Purchaser, that the equipment will be free of defects in material and workmanship per the specifications for the particular equipment that are in effect on the date of manufacture with the exception of the recognized blemishes as described in the pre-purchase listing and for a period of 90 days from the date of invoice. The Original Purchaser shall provide a dated proof of purchase/invoice to validate the term of the Warranty. Diagnostic shall, at its choice, repair or replace, any product that upon inspection by Diagnostic, is found to be defective. Abuse, misuse, or improper maintenance and/or repair during the 90-day period will invalidate this warranty. This warranty does not cover defects caused by ordinary wear and tear.

In no event shall Diagnostic be liable for any consequential, indirect, incidental, or special damages of any nature arising from the sale or use of this product. In no event, and under no circumstance shall Diagnostic be liable to the Original Dealer or to any other individual or entity for any indirect, special, consequential, or incidental losses or damages, including without limitation, lost profits.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, DIAGNOSTIC INSTRUMENTS, INC., MAKES NO WARRANTIES OR REPRESENTATIONS TO THE DEALER OR ORIGINAL PURCHASER, EITHER EXPRESS OR IMPLIED. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE VALIDITY, NON-INFRINGEMENT, OR OWNERSHIP OF ANY PATENTS OR TECHNOLOGY IN OR CONCERNING THIS PRODUCT. DIAGNOSTIC INSTRUMENTS, INC., HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES, GUARANTIES, REPRESENTATIONS, OR CONDITIONS.

To obtain warranty service, you must request an RMA (return material authorization) number and then indicate it on the return shipment before we will accept receipt of the return at our facility. To request an RMA number, please use our RMA request form. The date of purchase, return shipping address, serial number (if applicable) and a complete problem description will be required. Shipping costs, duties, taxes and insurance of returned products to Diagnostic are the responsibility of the customer. When the product is under warranty, return shipping from Diagnostic to the customer is the responsibility of Diagnostic, and will be at the following service level: In the contiguous 48 United States of America - 3 day service. All other locations will receive 5-7 day service. Alternate Shipping Methods are only available for purchase by the customer.

Third Party Manufacturer Product Service Warranty:
This category applies to all products for sale at the SPOT Market that are not manufactured by SPOT Imaging/Diagnostic Instruments.

Products offered on the SPOT Market webstore that are not manufactured by SPOT Imaging/Diagnostic Instruments Inc. are not covered by the aforementioned warranties. These products may be covered by the third party manufacturer's warranty. Please contact the SPOT Market (marketinfo@spotimaging.com) for information about warranty status for these products.

 
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